FREQUENTLY ASKED QUESTIONS


General

Q. I would like to view the Phase 2 Living range of products - Do you have a showroom or store?
Q. I live outside of Australia. Is there anywhere I can buy your products from?
Q. What is your ABN?
Q. Why sign up to our newsletter?

Payment and Purchasing

Q. What payment methods are accepted?
Q. Can I pay for my order upon delivery?
Q. If I purchase a Phase 2 Living product, will I be supplied with a Tax Invoice?
Q. Is it safe to make credit card payments online?
Q. Is local pickup an option?

Delivery

Q. Can my item be delivered to a PO Box?
Q. Does someone need to be home to accept delivery?
Q. Does your postage fee include insurance?
Q. How do I track the progress of my delivery?
Q. How long will delivery take after dispatch?
Q. How much is delivery?
Q. When will my order be dispatched?

Warranty

Q. What are your warranty terms and conditions?
Q. How long is your warranty?
Q. What do I do if I have a problem?


General

Q. I would like to view the Phase 2 Living range of products - Do you have a showroom or store?

As a retailer Phase 2 Living is purely an Internet business and for that reason we do not have a Phase 2 Living showroom for retail customers to view our products. If you would like to view our products we encourage you to visit one of our stockists. Our list of stockists can be found here.

Purchasing from Phase 2 Living is risk free, as all products come with a 14 Day Money Back Guarantee and 12 Month Warranty!

Q. I live outside of Australia. Is there anywhere I can buy your products from?

Currently we are only selling online in Australia, however we can ship overseas in some circumstances. Please contact us at support@phase2living.com for more information.

Q. What is your ABN?

ABN:

Q. Why sign up to our newsletter?

By signing up to the newsletter you will be first to hear about all new product releases, sales and Phase 2 Living news! We will also send you a $15 OFF voucher for your first order.

Payment and Purchasing

Q. What payment methods are accepted?

The Phase 2 Living online store accepts Visa and Mastercard credit card payments. We also accept PayPal payments.

Q. Can I pay for my order upon delivery?

Unfortunately we are unable to offer payment upon delivery, as our couriers are not equipped to receive payments. As such full payment is required before your order is dispatched.

Q. If I purchase a Phase 2 Living product, will I be supplied with a Tax Invoice?

The Order Confirmation email that you receive when you make an order is a valid Australian Tax Invoice. If you have lost your invoice we will be happy to email you a new one. Simply email our sales team on support@phase2living.com with your request.

Q. Is it safe to make credit card payments online?

The Phase 2 Living website uses SSL Encryption and all payments made on the Phase 2 Living website are processed by the eWay Payment Gateway which is highly reliable and secure. We also offer PayPal as a payment method which is highly secure.

Q. Is local pickup an option?

Due to occupational health & safety (OHS) regulations at our warehouse we are unable to facilitate pickups of our products. All orders must be delivered using our extensive courier network.

Delivery

Q. Can my item be delivered to a PO Box?

Yes. All deliveries are sent via Australia Post eParcel and can easily be delivered to PO Boxes.

Q. Does someone need to be home to accept delivery?

It is necessary for someone to be available to accept delivery as we use Australia Post who requires a signature as proof of receipt. For your convenience, we recommend having your order sent to your work address if being at home during business hours is not an option.

Q. Does your postage fee include insurance?

Yes, freight costs include full insurance.

Q. How do I track the progress of my delivery?

By close of business on the day your order has been dispatched, you will receive an email from us with full tracking details and information so that you can monitor your order online and in real time.

Q. How long will delivery take after dispatch?

Typical delivery times expected are:

  • Melbourne - Approximately 1-3 business days 
  • Sydney, Adelaide - Approximately 2-5 business days 
  • Brisbane, Perth - Approximately 3-7 business days 

For all areas outside these metro locations please allow up to 8-10 business days.

Please note these time frames are estimates, and our carrier Australia Post, endeavours to meet these estimates at all times.

Q. How much is delivery?

We offer Australia wide delivery for all products in the Phase 2 Living range. All items are usually dispatched within 24 hours of payment. We use Australia Post for shipping and we offer free delivery for orders over $100 and a $10 flat rate all other orders – Australia wide.

Q. When will my order be dispatched?

Dispatches occur Monday to Friday excluding public holidays.

Warranty

Q. What are your warranty terms and conditions?

Phase 2 Living warrants all goods for a period of 12 months under normal usage, to be free from defects in material and workmanship. Phase 2 Living’s liability under this warranty is to repair or replace (at its discretion) any part or product covered by this (or any implied) warranty free of charge. This warranty does not cover:

  1. Normal wear and tear; 
  2. Damage arising from abnormal use, or abuse; 
  3. Products which have not been maintained, or which have been modified; 
  4. Any indirect or consequential loss. 

This warranty applies only to the original purchase. Proof of purchase is required. All works carried out by a party under instructions from Phase 2 Living will be covered by the 12 month warranty on workmanship and repair. If the workmanship of the repair is deemed by Phase 2 Living to be faulty a new item will be provided. All other warranties, express or implied, are excluded.

Q. How long is your warranty?

All Phase 2 Living products are backed by a 12 month comprehensive warranty.

Q. What do I do if I have a problem?

Phase 2 Living is committed to the excellence of our products and providing first class customer service. A very responsive after sales department is available to help you with any queries after your purchase. Most issues are resolved within 24 business hours. Contact us at support@phase2living.com if you require any assistance with your product after purchase.