Delivery Information

We deliver all our products Australia-wide at a low cost flat rate of just $10. We also offer free shipping for orders over $75.

All items are usually shipped within 24 hours of payment, and will be conveniently delivered to your home or office. Deliveries take place Monday - Friday during normal business hours.

Our couriers offer a door-to-door service, so please ensure that there will be someone available at the nominated delivery address to sign for your items and receive the delivery. Couriers will not leave parcels unattended.

If you cannot be available to accept your delivery, you may contact the courier directly to provide them with an ‘Authority to Leave’ the goods unattended, this will however void your warranty and neither Phase 2 Living nor our courier can be held liable for any loss, theft, or damage to your item.

Shipping costs include full insurance for products that are lost or damaged.

We use carriers that are both convenient and cost-effective, including Australia Post, Toll and other select courier services.

TRACKING YOUR ORDER

Once your order has been shipped, you will receive an email with your tracking details, and instructions for how to track your order. For any queries relating to tracking, please contact the Phase 2 Living Customer Care Team here.

ESTIMATED DELIVERY TIME

  • Melbourne - Approximately 1-3 business days 
  • Sydney, Adelaide - Approximately 2-5 business days 
  • Brisbane, Perth - Approximately 3-7 business days

Please allow up to 10 business days for rural deliveries.

*Please note that these are estimates and our carriers will endeavour to meet these on all occasions; however please allow up to 10 business days for all deliveries.

PICK UP

Phase 2 Living products are not available for pickup.